T-Systems will deliver and operate complete desktop services for Airbus in Spain

Airbus has commissioned T-Systems to provide all the necessary PC workstations and services as well as a service hotline for 2,300 users at its Spanish business locations. The objective of Airbus is to create an internationally uniform and more cost-efficient desktop infrastructure.

The three-year contract expands a cross-national framework contract that has been in place since 2003 with Airbus locations in Germany, France, and Great Britain. T-Systems already operates a uniform desktop infrastructure in these countries for the aircraft company. A central data processing center in Toulouse is the technological heart of the operation. User help desks in Hamburg, Madrid and Toulouse provide telephone support in multiple languages around the clock.

When needed, the T-Systems experts provide support remotely or through on-site service when, for example, hardware components need to be replaced. Previously, Airbus used numerous local vendors in the above-mentioned countries. This resulted in an inhomogeneous IT and service landscape, which increased the company's costs and demands on time.

Manuel Cereijo, Head of IT for Airbus Spain, noted: "The performance delivered by T-Systems within the scope of the existing frame-work contract has demonstrated the company's expertise and flexibility. Integrating the Spanish Airbus locations into field-tested processes signifies an important step for us on the road towards an internationally standardized, flexible, and cost-effective IT infrastructure."

T-Systems desktop services are based on ITIL (the internationally recognised standard for IT management) which allows total cost transparency (Total Cost of Ownership) as well as the reduction of the costs related with the ownership of technological infrastructures.

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